Terms
Terms and conditions
ATBShop.co.uk is the retail division of ATBShop Ltd. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@atbshop.co.uk
Our Main Contact details:
ATBShop Ltd
Unit 2 Glenmore Business Park, Southmead Close, Westmead, Swindon, SN5 7PF
United Kingdom
Phone:01793 523255
Email: info@atbshop.co.uk
Making a purchase:
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, view your cart and select how you wish to pay. All our prices are quoted in UK Pounds Sterling. If paying internationally by paypal this would be converted at their rates on that day please check this as completing order.
We accept online payment by credit, debit cards or by PayPal. We can accept other methods i.e. bank transfer but please contact us for the details. Orders are Authorised and payment taken items normally ship within 1-2 working days. If there is a delay more than 5 working days you will be contacted.
Shipping And Handling:
Postage is charged at costs - we do not make a charge for handling.
Collecting Goods:
ATBShop Ltd is a high street store and mail order company. If you live locally you can collect the goods direct from us and save the shipping cost. Please look at the about us page for map details. We have to take payment in store for collections.
Delivery Schedule:
We deliver your order as soon as possible online orders we will normally dispatch within 2 working days if there is a delay longer than this we will contact you. Large items are sent by courier normally on a next day service for UK. Small items are sent royal mail first class post and can take up to 2-10 days for delivery.
Delivery of Goods:
All items will be delivered to the address that you have provided, and not necessarily you in person. If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.
All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.
Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods
ATBShop Ltd will declare an undelivered parcel as "lost in transit" 30 days after despatch. You will be refunded in full for any lost parcel but refunds will not be issued for late deliveries.
Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel or change your order if you would rather not wait.
E&OE:
We try our best for accuracy on our website but Errors and Omissions Excepted. Please contact us to confirm something if you are unsure or confused with specification or pricing. We do hold the right to refuse an order if serious error has been made but will try our best to resolve any genuine errors or mistakes.
Cancellation of Order:
Orders can be cancelled with no surcharge before the goods have left the store (normally less than 24hrs). If the order is already with the courier or has been delivered then we are unable to give a full refund and there will be a charge for shipping at our cost. Customised products that are cut/made to order may incur a charge for cancellation.
Tax Charges:
For orders made from the UK, 20% VAT is included in all the advertised prices. If ordering from outside the UK please contact us to quote you excluding VAT and including delivery charges.
Guarantee:
We do our best to guarantee your satisfaction. All products are warranted by the manufacturer for manufacturing defects please contact us for specific details. Products are not Guaranteed for extreme use unless specified. But we always try to sell the best quality parts available.
Reaching Us:
If you need to reach us, please email us on info@atbshop.co.uk alternatively, you can call or write to us at the address above.
Privacy Policy:
ATBShop Ltd do not disclose buyers' information to third parties. Cookies may be used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. For more details please read our detailed Privacy Policy.
Returns Policy:
Faulty goods may be returned at anytime during the manufacturers guarantee and ATBShop Ltd will arrange for the goods to be rectified or replaced. Unwanted or incorrectly ordered goods can be returned at the customers expense and provided they have not been used or damaged, ATBShop Ltd will issue a full refund less the cost of express postage. Unwanted returns should be within 14 days or notified within that time if unable and returned within 30 days.
Download the RMA form, fill in and return with your item, if you have any questions please contact us. Download RMA Form